Returns & Exchanges

At Bodycon Collection Shop, we design every dress to deliver confidence and effortless glamour. We want you to love your purchase. However, if something isn’t perfect, our returns and exchanges policy is designed to be as seamless and secure as our checkout process.

1. Our Return & Exchange Policy

We accept returns and exchanges for eligible items within 15 days of the delivery date. To be eligible, the item must be in its original, saleable condition: unworn, unwashed, unaltered, with all original tags attached, and in the original packaging. We reserve the right to refuse returns that do not meet these conditions.

2. Step-by-Step Return/Exchange Process

Step 1: Initiate Your Request

Please contact our Customer Care team within the 15-day window at [email protected]. Use the subject line “Return/Exchange Request” and include the following information in your email. You may use the template provided below for clarity.

Step 2: Await Authorization & Instructions

We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions on where to send your package. Please do not ship any items back without this authorization, as we cannot process unauthorized returns.

Step 3: Ship Your Return

Securely pack the item(s) in their original packaging, include the original invoice or a copy of your order confirmation, and clearly mark the RMA number on the outside of the package. We recommend using a trackable and insured shipping service. Return shipping costs are the customer’s responsibility, unless the return is due to our error (e.g., wrong or defective item).

Note: For international returns (outside the US), please mark the package as “Returned Goods” to avoid potential customs fees. We are not responsible for return shipments lost in transit or for any customs duties incurred.

Step 4: Our Inspection & Your Refund/Exchange

Once we receive and inspect the returned item(s) (typically within 5 business days of receipt), we will notify you via email.

• For Refunds: We will process the refund to your original payment method.
• For Exchanges: We will ship the requested replacement item. If the desired size/color is out of stock, we will issue a refund or store credit.

3. Return Request Email Template

To ensure we have all necessary information, please use or adapt the following template when contacting us:

4. Non-Returnable Items

To ensure hygiene and the integrity of our designs, the following items are FINAL SALE and cannot be returned or exchanged:

• Sale/Discounted Items: All items purchased during a final sale or special promotion marked as “Final Sale.”
• Intimate Apparel & Bodysuits: Due to their nature, these items are non-returnable for hygiene reasons.

Please choose carefully for these items. We provide detailed size charts and product descriptions to help you make the perfect choice.

5. Refunds: Timing & Method

Refunds are processed to the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal).

• Timing: Please allow up to 10 business days for the refund to be processed after we have received and approved your return. The time it takes for the credit to appear on your statement depends on your bank or payment provider’s policies.
• Original Shipping Costs: Standard shipping fees ($12.95) are non-refundable. If you received free shipping, the value of the standard shipping fee may be deducted from your refund.
• Store Credit: In some cases, we may offer store credit as an alternative, which will be issued via email as a unique discount code.

6. Exchanges

We are happy to exchange an item for a different size or color, subject to availability. The process follows the same steps as a return. Once your return is approved, we will ship the exchanged item. You will be responsible for the new shipping charges for the exchange shipment. If the exchange item is of lower value, we will refund the difference. If it is of higher value, you will be charged the difference before shipment.