At Bodycon Collection Shop, we are dedicated to delivering not just dresses, but confidence and effortless glamour right to your doorstep. We understand that the perfect fit is key, and our policies are designed to be as seamless and secure as your shopping experience. Below, you’ll find all the details on how we ship your coveted styles and our straightforward process for returns and exchanges.

Shipping Information

We ship globally to bring our collection to you, excluding select remote areas and parts of Asia. Please see the details below for delivery timelines.

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order is on its way.

Shipping Methods & Delivery Times

We offer two reliable shipping options to suit your needs:

  • Standard Shipping: We use DHL or FedEx. Delivery typically occurs within 10-15 business days after shipment. A flat rate of $12.95 applies to all orders.
  • Free Shipping: For orders over $50, we offer free shipping via EMS. Delivery with this method typically takes 15-25 business days after shipment.

*Delivery times are estimates and may vary due to customs processing or carrier delays, especially for international orders.

Important Notes for International Customers

You are responsible for any applicable customs duties, taxes, or import fees imposed by your country. These charges are not included in the item price or shipping cost. For returns, please mark the package as “Returned Goods” to avoid additional customs fees. We are not responsible for return shipments lost in transit or for any customs duties incurred.

Returns & Exchanges

We want you to love every piece from Bodycon Collection. If something isn’t perfect, our return and exchange process is designed for your convenience.

Quick Policy Summary

  • Return Window: 15 days from the delivery date.
  • Condition: Items must be unworn, unwashed, unaltered, with all original tags attached, and in the original packaging.
  • Process: Contact us first to initiate a return. Do not ship items back without authorization.
  • Refunds: Issued to the original payment method within 10 business days of receiving and inspecting the return.

Step-by-Step Return & Exchange Process

Step 1: Initiate Your Request

Within 15 days of delivery, please contact our Customer Care team at [email protected]. Use the subject line “Return/Exchange Request” and include your order number, details of the item(s), and the reason for return/exchange. You may use the template provided in our full policy for clarity.

Step 2: Await Authorization & Instructions

We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions on where to send your package. Please do not ship any items back without this RMA number, as we cannot process unauthorized returns.

Step 3: Ship Your Return

Securely pack the item(s) in their original packaging. Include the original invoice or order confirmation and clearly mark the RMA number on the outside of the package. We highly recommend using a trackable and insured shipping service.

Return shipping costs are the customer’s responsibility, unless the return is due to our error (e.g., wrong or defective item).

Step 4: Our Inspection & Your Refund/Exchange

Once we receive your return (typically within 5 business days of receipt), we will inspect the item(s) to ensure they meet our return conditions. We will then notify you via email.

  • For Refunds: We will process the refund to your original payment method.
  • For Exchanges: We will ship the requested replacement item. If the desired size/color is out of stock, we will issue a refund or store credit.

Refunds: Timing & Method

Refunds are processed to the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal).

  • Timing: Please allow up to 10 business days for the refund to be processed after we have received and approved your return. The time it takes for the credit to appear on your statement depends on your bank or payment provider’s policies.
  • Original Shipping Costs: Standard shipping fees ($12.95) are non-refundable. If you received free shipping, the value of the standard shipping fee may be deducted from your refund.
  • Store Credit: In some cases, we may offer store credit as an alternative, which will be issued via email as a unique discount code.

Exchanges

We are happy to exchange an item for a different size or color, subject to availability. The process follows the same steps as a return. Please note:

  • You will be responsible for the new shipping charges for the exchange shipment.
  • If the exchange item is of lower value, we will refund the difference. If it is of higher value, you will be charged the difference before shipment.

Non-Returnable Items (Final Sale)

To ensure hygiene and the integrity of our exclusive designs, the following items are marked as FINAL SALE and cannot be returned or exchanged:

  • Sale/Discounted Items: All items purchased during a final sale or special promotion marked as “Final Sale.”
  • Intimate Apparel & Bodysuits: Due to their nature, these items are non-returnable for hygiene reasons. Please use our detailed size charts and product descriptions to choose carefully.

This aligns with our product focus on bodycon, bandage, backless, and other close-fitting styles where hygiene and perfect fit are paramount.

Damaged or Incorrect Items?

If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected] with photos of the product and its packaging. We will arrange a prepaid return label and expedite a replacement or full refund at no cost to you.

Need Help?

Our Customer Care team is dedicated to ensuring your experience is as flawless as our dresses.

Email: [email protected]
Address: Bodycon Collection Shop, 2916 Owagner Lane, Seattle, US 98101

We aim to respond to all inquiries within 2 business days.